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Job Details

gTEAM Editor Customer Service Fluent in English and French New York USA

Location
New York City, NY

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Profile

Overview
Glossier’s gTEAM (customer experience team) is looking for enthusiastic, thoughtful, and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position plays a crucial part in the overall online customer experience the company offers.
In this entry-level role, you will be the first point of contact for our customers and engage with them on email, social media, and chat. Our editors answer a variety of questions from returns, exchanges, lost packages, to questions surrounding our products and company. Our editors are strong representations of Glossier’s mission, values, and voice. As a gTEAM editor, you’ll have the opportunity to work both independently and as part of a larger support team.
Instead of a traditional cover letter, we’d like for you to tell us (in 500 words or less) why you want to work in customer service and what role you think customer service plays at a company like Glossier.
Responsibilities
Provide “above and beyond” customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience
Tackle an array of problems, questions, or comments from our customers and tailor solutions accordingly
Master our internal management system in order to efficiently and effectively help our customers
Become an expert on the Glossier policies, products, and brand, including details on our ingredients and packaging
Qualifications
Customer service or hospitality experience
Fluent in French and English (written and verbal)
Exceptional communication skills
Based in New York, USA
Comfortable working across multiple communication channels
Highly detail oriented with exceptional writing skills
Technically proficient
Self-reliant and adaptable
Comfortable with repetition
An approachable style with a personal touch and a “no such thing as a stupid question” attitude
Passion for the Glossier mission & love for Glossier products
Able to work an assigned schedule that falls within our operating hours and a flexibility around weekends and holidays

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