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Job Details

STUDENT SUPPORT SPECIALIST

Salary
Salary is commensurate with ex

Location
Seattle, WA

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Profile

Limited Recruitment:
Open to UW Employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile
to apply.
Shift:
First Shift
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We’re focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment, and time constraints, increasing access to knowledge for more people. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.

UWC²
has an outstanding opportunity for a Student Support Specialist
within our Enrollment Services team.

The Student Support Specialist is responsible for handling inquiries from, and communications to, accepted students in our certificate programs and is a subject matter expert regarding admissions policies and procedures and the operational steps that guide students from admittance through program completion.

Specialists are responsible for ensuring a smooth transition of responsibilities from the Enrollment Coaches as well as delivering a strong, service-oriented first impression to stealth applicants. This position must
work effectively across operational teams within UWC², with academic and other support units across the University. In addition, the Specialist is responsible for many key processes and complex tasks that are central to the success of these self-sustaining programs. Areas of knowledge & expertise will include coaching methodology, strong-start tactics, enrollment/re- enrollment strategies, and operational tasks.

RESPONSIBILITIES:
STUDENT COACHING AND COMMUNICATIONS:
• Using coaching methodology, engage post-applicant students in order to increase enrollment and maintain communications to ensure strong re-enrollment and retention outcomes
• Write, edit, and distribute email communications tailored to the student’s needs and pipeline status
• Conduct strategic ****-543-6452 (tty) or ****
Open to UW Employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile
to apply.
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